Shipping Policy

Processing Time:

  • Standard Processing: Orders are generally processed within 24 hours on business days (Monday to Friday).

  • Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed within 48 hours.

  • Customized Orders: Personalized or engraved items require an additional 3-5 business days for customization.

Delivery Time:
Total delivery time = Processing Time + Shipping Time

  • Estimated shipping times depend on the destination and shipping method. Delays may occur due to customs clearance, high order volumes, or local postal service disruptions.

  • Peak Season Delays: During busy shopping periods (e.g., Black Friday, Cyber Monday, Christmas, New Year, Valentine's Day, and other major holidays), delivery times may be extended due to increased demand. We appreciate your understanding and patience.

SHIPPING COSTS & FREE SHIPPING POLICY

Standard Shipping Costs:

  • Free Standard Shipping on orders over US$49.00.

  • For orders below $49.00:

    • US/UK/CA/AU: $8.99

    • Other Countries: $7.99

Additional Charges for Remote & Special Areas:

  • Orders shipped to remote or special regions may incur an extra charge of 12.99–59.99. The final shipping fee will be displayed on the checkout page before payment.

SHIPPING COUNTRIES & ESTIMATED DELIVERY TIMES

We provide worldwide door-to-door delivery. Estimated shipping times are as follows:

Shipping Method: Air Shipping

Shipping Countries & Timelines:

  • US: 3-7 Business Days

  • CA/AU/UK: 3-15 Business Days

  • Germany/France/Italy/Spain/New Zealand/Netherlands: 10-15 Business Days

  • Other Countries: 10-15 Business Days

SHIPMENT TRACKING

Once your order has been shipped, you will receive a confirmation email with tracking details. You can monitor your order’s progress by visiting our Track Your Order page.

CUSTOMS DUTIES & TAXES

  • Customers are generally not responsible for customs taxes. However, in rare cases, customs policies may vary by country. If additional customs charges apply, the customer will be responsible for covering these costs.

ADDRESS ACCURACY & FAILED DELIVERY POLICY

  • Customers must ensure that the shipping information provided (name, address, phone number, etc.) is accurate and complete.

  • If an order fails to be delivered due to incorrect or insufficient shipping details provided by the customer, we cannot process a replacement and reserve the right to refuse a refund. Please double-check your shipping details before finalizing your order.

CONTACT US

If you have any questions or need assistance, feel free to reach out to us at:
Email: contact@mewaii.com

We’re here to help!